Customer Satisfaction

Price: $0.00

1 Session –
1-2 Hours of Interactive Training

Want to build trust and encourage repeat business? This highly motivating training will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This course is essential for every business.

Benefits

• Satisfied customers are more compelled to be repeat customers.

• Employees learn skills necessary to create a positive customer experience.

• Customers feel they are the most important part of your business.

Session 1

Section A: Customer Satisfaction

· Introduction
· Defining Satisfaction
· Key Fact

Section B: Customer Feedback

· Why Feedback?
· Service vs. Satisfaction
· The Fringe Benefits
· Key Fact

Section C: Behaviors

· Overcoming Barriers
· Difficult People
· Lack of Cooperation
· Burnout
· Key Fact

Section D: Reinforcing Behaviors

· Tactics and Strategies
· Avoiding Blame
· Feedback
· Right Words
· Reasons First
· Key Fact
· Conclusion