Microsoft Certified Desktop Support Technician Training

Price: $1,995

Course Description

Course Length: 40 hours of instructor-led, classroom training.

• Planning the Installation of Windows XP
• Attended and Unattended Installation Troubleshooting
• Upgrade from a Previous Version of Windows
• Troubleshoot System Startup and User Logon Problems
• User Environment and Multiple Languages
• Configure and Troubleshoot Local User and Group Accounts
• Troubleshoot Security Settings and Local Security Policy
• Troubleshoot Storage Devices and Display Devices
• Troubleshooting Power Management and I/O Devices
• Collect and Analyze System Performance Data
• Managing Access to Shared Filed System Resources
• Network Printing and Offline Files
• Troubleshoot TCP/IP Troubleshooting Remote Connections
• Internet Explorer and Remote Connectivity Tools

Who should attend MCDST Training?

Microsoft Certified Desktop Support Technician certification courses are intended for entry-level computer support and professional customer service workers who support the daily use of Microsoft Window's desktop operating systems and applications.

Prerequisites

No pre-requisite courses are required for Microsoft Certified Desktop Support Technician training. Course participants should have experience using a personal computer with a Microsoft Windows operating system.

MCDST Course ID | Exam ID:

The Microsoft Certified Desktop Support Technician certification requires a candidate to pass two required exams. The required exams are the 70-271 and 70-272 exams. The CESD course is intended to Support Users and Applications Operating with the Microsoft Windows XP operating System

MCDST Certification Path:

The Microsoft certification exams required for earning your MCDST certification is 70-271 and 70-272. Students that are pursuing an MCDST 2003 may use the MCDST certification exam as an "elective". Contact CESD to learn more about Microsoft Certification and training and to receive information about the upcoming MCDST courses.